Privacy Policy

Effective Date: 14th March 2025

This Privacy Policy is part of the Terms and Conditions governing the use of services provided by Psyche2Psyche, a trade name of Psyche Global Limited (“we,” “us,” or “our”). Psyche2Psyche is fully committed to protecting the privacy and confidentiality of the information provided by our clients (“you” or “client”). By accessing, using, or booking our services, you confirm that you have read, understood, and consent to this Privacy Policy, which forms an integral part of our Terms and Conditions.

Introduction

This Privacy Policy outlines how Psyche2Psyche collects, uses, protects, and manages personal data obtained through our services. For any queries related to this policy or your data rights, please contact us via email at [email protected] or visit our official website at https://psyche2psyche.org.

Data Collection

Personal Information:
We collect personal data voluntarily provided by you when scheduling or utilizing our services. Such data includes your full name, email address, phone number, contact details, and any information shared during consultations or sessions. We may also document specific details from feedback, service-related communications, and email correspondence for administrative and service improvement purposes.

Non-Personal Information:
We automatically collect non-personal data through our website, such as browser type, operating system, device type, IP addresses, geolocation data (if applicable), usage patterns, session duration, pages accessed, and referral URLs. This data is gathered through the use of cookies and analytics technologies to improve service delivery and enhance user experience.

Use of Collected Data

We utilize collected information solely to deliver, maintain, analyze, and improve our services. Specifically, your data is used to facilitate bookings, deliver sessions, communicate important updates, improve our operational processes, conduct internal analytics, and comply with regulatory obligations.

Third-Party Service Providers:
We may share necessary data securely with third-party services essential for platform operation, including payment processors (such as Stripe), secure data hosting services, and analytics tools (e.g., Google Analytics). These providers adhere strictly to confidentiality and data security requirements.

Data Security

We employ robust technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no internet-based data transmission or storage system is entirely foolproof. While we strive diligently to ensure data security, we cannot guarantee absolute protection against breaches, malware, viruses, or harmful code. You acknowledge that you access and interact with our platform at your own risk and agree to maintain updated antivirus software.

In the unlikely event of a data breach, we will promptly notify affected individuals and take appropriate measures to mitigate any resulting harm, in accordance with applicable laws.

Use of Information

We utilize collected personal and non-personal information to:

  • Deliver and manage booked services effectively.
  • Communicate service-related updates and improvements.
  • Respond to inquiries, feedback, and requests.
  • Analyze website performance, enhance user experience, and develop platform improvements.

Client Rights Regarding Personal Data

You retain full rights to your personal information. You may at any time request to:

  • Access or obtain copies of your personal data.
  • Update or correct inaccuracies.
  • Request deletion or restrict processing of your personal data.

Requests related to your data rights can be submitted via email at [email protected]. We will process requests within the timelines stipulated by applicable data protection laws.

Data Retention Policy

We retain client information only as long as necessary to fulfill service provision requirements, meet administrative obligations, or comply with applicable legal and regulatory obligations. Upon request, your data will be deleted securely and promptly, subject to legal and regulatory retention requirements.

Cookies and Tracking Technologies

Our platform utilizes cookies and other tracking technologies to improve user experience, analyze performance, and optimize service delivery. Cookies collect information such as your browsing activity, site preferences, and technical data. You may manage, disable, or block cookies through your browser settings, though this may limit platform functionality.

Analytics services, including Google Analytics, are utilized to collect non-personal usage data to enhance user experience and improve service effectiveness.

Compliance with Data Protection Laws

Psyche2Psyche complies with applicable data protection laws, including but not limited to the US, UK, and Sri Lanka Data Protection Acts and regulations, as amended from time to time.

For users located within the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We provide appropriate measures to ensure the confidentiality, integrity, and availability of your personal information in accordance with GDPR standards.

No Guarantee of Immediate Support and Emergency Disclaimer

Psyche2Psyche explicitly informs clients that our services are advisory, educational, and informational only. We do not guarantee immediate response or emergency support. If you are experiencing a mental health crisis or emergency, you should immediately contact local emergency services or appropriate crisis support services. Psyche2Psyche is not equipped to provide emergency intervention or urgent mental health care.

Liability and Indemnity

By utilizing our services, you explicitly agree to indemnify, defend, and hold harmless Psyche Global Limited, its directors, officers, representatives, and affiliates against any claims, liabilities, losses, damages, or expenses (including legal fees) arising directly or indirectly from your use or misuse of our platform, reliance upon advice provided, breach of these Terms, or actions taken based on our recommendations.

Psyche2Psyche explicitly disclaims liability for any direct, indirect, consequential, or incidental damages resulting from your reliance on information provided. We do not guarantee specific outcomes or accept responsibility for your decisions or actions following consultations or the use of provided information.

Anti-Defamation and Reputation Protection

Psyche2Psyche operates transparently to advocate for accountability in mental health. Any false, misleading, or defamatory statements made against Psyche2Psyche, Psyche Global Limited, or their representatives will be considered an intentional attempt to damage our reputation and may result in legal action being pursued.

Governing Law and Jurisdiction

These Terms and Conditions, including this Privacy Policy, are governed by the laws of England and Wales. Where applicable, US, UK, and Sri Lankan laws may supplement, but English law takes precedence. Any disputes arising from these Terms will be subject to the jurisdiction of courts in England and Wales.

Entire Agreement and Severability

This Privacy Policy, as part of the broader Terms and Conditions, constitutes the entire agreement regarding the use of our services and supersedes all prior communications or agreements. Should any part of these terms be determined unenforceable or invalid by a competent legal authority, all other provisions will remain fully enforceable.

Force Majeure

Psyche2Psyche shall not be held liable for any service delays or disruptions caused by unforeseen circumstances beyond its reasonable control, including natural disasters, pandemics, governmental actions, strikes, or technical failures.

Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. Significant changes will be communicated clearly through email or posted prominently on our website. Your continued use of our services after modifications indicates acceptance of the updated Privacy Policy.

Contact Information

For further inquiries, data requests, or questions about this Privacy Policy, please contact:

This Privacy Policy is a legally binding part of the Terms and Conditions governing the use of Psyche2Psyche services. By accessing our services, you acknowledge that you have read, understood, and agreed to comply with this Privacy Policy and all related Terms and Conditions.

Updated and effective as of 14th March 2025.